Tasks — Wittenbach Ticket Manager

Today

Your team lead and the admins can see this list. They cannot check off or remove anything on it — that stays yours.

Board repairs

Each board you repaired: part number, part name, how many. A lead reviews these and moves them to Board Repair History. You can change or delete your own entry until a lead has reviewed it. After that, tell your lead: they can correct anything including the date, and any change they make is marked on the row and sent to you.

RMA parts

Each failed part going back on RMA: the vendor, part number, part name, the serial if it has one, and a note on what is wrong. Your name goes on it for you. A lead reviews these and sends them out in a batch to the vendor. You can change or delete your own entry until a lead has reviewed it.

Vendor not in the list? Ask your lead — vendors are added on the RMA page.

Upcoming

Unassigned

Nobody here owns these — unassigned, or left behind by someone who has gone. Take it puts one on you and on your day.

Unassigned

Assigned to nobody who is here — needs a new owner

Escalated

Work somebody has sent up the chain and that is still waiting on an answer. Open one to see the reason, handle it, or take it a step higher.

Waiting on you

Sent to you and not yet dealt with. Open one to read the reason, mark it handled, or take it a step higher.

Copied to you

Escalated to one of your leads and copied to you, so nothing sits unseen one level down. You can handle it or take it higher yourself.

You sent up

What you escalated that is still waiting on an answer.

Everything open

Every escalation still waiting, whoever it is with.

Dealt with

Recent escalations that were handled, closed, or taken a step further — newest first.

Batches sent to parts

Every Move to History makes one batch — the list the parts department gets to put the boards back in stock. Open one for the parts list, grouped by part number. The figures on a batch are the ones it was issued with and never change; if a row is pulled back afterwards, the batch says so.

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RMA batches

Every Move to History makes one batch per vendor — the sheet that goes out with those parts. Record the vendor's RA number on it once you have it; it is searchable from then on. A batch keeps the count it was issued with; if a row is pulled back afterwards, the batch says so.

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PTOFieldTrainingRemoteNot scheduled ☎ phone✉ email⊘ not reachable Due dates Project targets

Upcoming on the calendar

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